Shipping Policies

✨International Shipping:

We ship internationally EXCEPT to the countries listed HERE.

International buyers are responsible for ALL VAT/IMPORT/CUSTOM fees!

Shipping Time:
- ONLY standard shipping is available for both Domestic + International orders:
  Domestic: 4‑7 business days, could be extended
  International: 1‑3+ weeks, depending on destination
‑ Shipping Labels are printed on Friday's.

✨Combine Shipping:

Domestic orders (US + Territories) MUST submit a request via email ONLY. International orders are automatically combined UNLESS the email/name/shipping address do NOT match. 

✨Address change/Incorrect Address:

- ALL changes MUST be submitted via email ONLY.

- Buyers are responsible for ALL re-shipping fees if an INCORRECT shipping address is provided AND the package is returned to us.

✨Lost/Stolen/Damaged Package:

-Lost/Stolen: Contact your local post office first so they can assist you in tracking the package. Second, ask your neighbors in case the package was dropped off at the wrong house/unit/mailbox. Lastly, contact us and we'll do our best to help resolve the issue.

-Damaged: IF you purchased shipping insurance, contact us via email ONLY and we'll submit a claim on your behalf.

IF a claim is required:
‑Do NOT toss any of the packaging or its contents
‑Photograph both the exterior and interior of the package, including the packaging materials AND damaged products.
‑Replacements will be made once the claim has been approved and the buyer has been reimbursed.
Kawaiifu Crafts is NOT responsible for lost/stolen/damaged packages once they have been accepted by USPS.